Booking supportThe reference code, date, participants and current status of an existing booking are in your account.Go to my bookings →
Help centreAnswers about bookings, payment, cancellation and tour day, collected on one page.Go to the help centre →
Partnership (B2B)Tour operators, hotels and agencies apply to be listed through a separate flow.Partner application →
Send us an email
There is no message form on the site; your request goes straight to our support inbox and is tracked there.
- Your booking reference code (if you have one)
- Tour name and date
- Number of participants and a number we can reach you on
- Topic: booking, payment, cancellation, tour day or other
The link opens your email app. The address you write from is used for the reply.
Before you write
Before you contact us
Have your reference code ready
The reference code matches your request to the right booking. You will find it in the booking detail on the My Bookings page.
Payment and refunds
Payment is taken online by card; refunds go back to the card we charged.
Cancellation and changes
You can cancel bookings that are awaiting confirmation or already confirmed from the My Bookings page yourself. A date change has to be requested with your reference code.