Last updated: 17 August 2026 · Version: v2.0
TurTalebi (the website and mobile app operated by ALBAYCAN GRUP TURİZM SEYAHAT VE TEKNOLOJİ SANAYİ TİCARET LİMİTED ŞİRKETİ) is an INTERMEDIARY platform that connects businesses offering tours, boat trips, transfers and activities with visitors who wish to book them. By using the platform you accept the terms below.
1. Parties and definitions
"Platform" means the turtalebi.com website and the TurTalebi mobile app. "Provider" means the business that actually organises and performs the tour or service (tour operator, boat operator, transfer company, activity provider, hotel or agency). "User" means the individual who visits the Platform or creates a booking through it. The Platform operator is ALBAYCAN GRUP TURİZM SEYAHAT VE TEKNOLOJİ SANAYİ TİCARET LİMİTED ŞİRKETİ, address Hobyar Mah. Cağaloğlu Yokuşu Sk. Evren Han No: 17/210 Fatih / İstanbul, Türkiye, MERSİS number 0049105288400001, TÜRSAB licence number 18704.
2. The role of the platform
TurTalebi does not organise tours itself. The service is delivered by the Provider, and its content, duration, capacity, meeting point and price are defined by the Provider. The Platform displays this information, forwards your booking request to the Provider and gives you tools to follow the process. Responsibility for performing the service lies with the relevant Provider; the Platform reviews Provider-published information to a reasonable extent but does not guarantee its completeness.
3. Creating an account and account security
You can create an account with your email address and a password in order to view your bookings. You are responsible for keeping your password confidential. If you forget it, the "Forgot your password?" link on the sign-in screen sends a reset link to your email address. Please notify us immediately if you notice any unauthorised use of your account.
4. Booking and confirmation
When you submit the booking form you receive a reference code. This code shows that your request has been recorded; the service becomes final only after the Provider confirms availability. You can follow the current status of your booking with your reference code on the "My Bookings" page. The first name, last name, email and phone number you provide must be accurate; the Platform is not responsible for consequences arising from our being unable to reach you due to incorrect contact details.
5. Prices and payment
Prices are set by the Provider and shown on the relevant service page with the currency indicated. For some services the Provider may choose not to publish a price; in that case the page shows "Contact us for pricing" and online booking is not available. Payment is collected by card through the Platform, via the Platform's authorised payment institution using 3D Secure; the Platform offers no other payment method. If the tour price is shown in a currency other than Turkish lira, your card is charged in Turkish lira (₺) and the amount charged is calculated using the exchange rate at the time of payment. Card details are transmitted over an encrypted connection through the Platform to the authorised payment institution in order to initiate the payment, and are not stored by the Platform; only the masked last four digits of the card are kept in the booking record. The Platform does not collect IBAN details. Card verification (3D Secure) takes place on your own bank's page. A booking record does not mean the fee has actually been paid; the payment status is shown separately on the relevant page.
6. Cancellation, changes and refunds
Cancellation, change and any refund conditions are set per service by the Provider and, where published, shown on the relevant service page. You can submit change or cancellation requests with your booking reference code. The Provider may cancel the service for reasons such as weather, safety or a minimum participant count not being reached. The fee is collected by card through the Platform; where a refund is due, the Platform issues it through the payment institution to the card used for payment. The Platform does not promise processing times on behalf of a bank or payment institution.
7. Liability, intellectual property, governing law and information notice
The Platform does not warrant uninterrupted or error-free service; temporary outages may occur due to planned maintenance or technical faults. Trademarks, logos, texts and images on the Platform belong to ALBAYCAN GRUP TURİZM SEYAHAT VE TEKNOLOJİ SANAYİ TİCARET LİMİTED ŞİRKETİ or the relevant Provider and may not be used without permission. These terms are governed by the laws of the Republic of Türkiye. As a consumer, your right to apply to the Consumer Arbitration Committees and Consumer Courts is reserved.
For questions and requests about these documents: info@turtalebi.com