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FAQ
Most asked questions
All your bookings are listed on the My Bookings page in your account. Opening one shows the reference code, tour name, date, time, number of participants and current status. My bookings →
Bookings become final when the company running the tour confirms them, so a new booking starts as awaiting confirmation. Your request stands until the company confirms it; if it is not confirmed, the held place is released automatically.
You pay online by card on the booking page with your bank's 3D Secure verification. Your card details are not stored on this platform.
Because payment is taken by card through the Platform, the refund is also issued by the Platform to the card used for payment. The refund amount and scope follow the tour's cancellation terms; how long it takes to reach your account depends on the processing times of the relevant bank or payment institution. Distance Sales Agreement →
You can cancel bookings that are awaiting confirmation or already confirmed yourself, from the booking detail on the My Bookings page. Bookings in any other status cannot be cancelled there; send your cancellation or refund request to the support team with your reference code. My bookings →
There is no self-service date change on the site. Either cancel the current booking and make a new one for the new date, or send a change request with your reference code. Whether the change is possible is decided by the company running the tour. Contact →
There is no single platform-wide rule; cancellation and change terms are set per service by the company running the tour. Tours, activities and transfers performed on a specific date also fall under the withdrawal-right exception in Article 15 of the Distance Contracts Regulation; the company's published cancellation policy applies instead. Distance Sales Agreement →
In cases of force majeure — adverse weather, natural disaster, decisions by official authorities, strikes and similar — the service may be cancelled or postponed. You are then offered an alternative date, or refunded according to the policy of the company running the tour.
The meeting point and time appear on your booking detail page; they are copied from the tour record when the booking is created. Check that screen for the latest details before the tour day.
Guide and driver contact details are not shared on the platform. The company that confirms your booking contacts you before the tour day if needed, and you can always write to support with your reference code.
The tour language is set per service and shown in the Languages row on the tour detail page. If no language is stated there, confirm with the company before booking.
Submit your business, contact and operations details through the partner application form to start the review. Our team gets in touch once your application has been reviewed. Partner application →